Shipping policy
Shipping Policy
Effective date: September 25, 2026
This Shipping Policy explains the shipping methods, estimated delivery times, costs, and other conditions that apply to orders placed through the GET THE DEAL online store.
The store is operated by:
PK Innovations s. r. o.
Karpatské námestie 10A
831 06 Bratislava
Slovakia
European Union
Company ID: 51727749
Email: email@get-the-deal.com
1. Worldwide Shipping
We ship orders worldwide to countries and regions supported by our checkout and shipping partners.
Available shipping methods are displayed during checkout.
All shipping rates are charged in United States Dollars (USD).
2. Shipping Options
We currently offer the following shipping options:
Free Shipping
Estimated delivery time: 8 to 12 business days
Price: Free
Tracking: Not included
This is our standard free shipping option.
First Class Air Mail
Estimated delivery time: 5 to 10 business days
Price: $4.95 USD
Tracking: Included
Expedited Shipping
Estimated delivery time: 3 to 4 business days
Price: $14.95 USD
Tracking: Included
Express Delivery
Estimated delivery time: 1 to 2 business days
Price: $39.95 USD
Tracking: Included
The shipping options available for a specific order will be shown during checkout.
3. Delivery Times
Delivery times shown on our website and during checkout are estimates only.
Business days generally exclude Saturdays, Sundays, and public holidays.
Actual delivery times may vary depending on factors including:
- destination country;
- customs clearance;
- local postal services;
- courier operations;
- weather conditions;
- public holidays;
- transportation disruptions;
- incorrect or incomplete delivery information;
- circumstances outside our reasonable control.
We cannot guarantee an exact delivery date unless expressly stated otherwise.
4. Order Processing and Fulfillment
Orders are processed and fulfilled through our fulfillment and logistics partners, including ShipBob.
Once an order has entered the fulfillment process, it may no longer be possible to change or cancel it before shipment.
If you need to make a change, please contact us as soon as possible at:
We will make reasonable efforts to assist you, but we cannot guarantee that changes can be made after an order has entered fulfillment.
5. Tracking
Tracking is included with the following shipping methods:
- First Class Air Mail;
- Expedited Shipping;
- Express Delivery.
Our Free Shipping option does not include tracking.
Where tracking is available, tracking information may be provided after the shipment has been dispatched.
Please allow some time after shipment for tracking information to become active in the carrier's system.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully verify your:
- full name;
- street address;
- apartment or unit number;
- city;
- state or province where applicable;
- postal or ZIP code;
- country;
- telephone number.
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address, contact us immediately at:
If the order has not yet entered fulfillment, we will make reasonable efforts to correct the address.
7. Customs, Import Duties, and Taxes
International orders may be subject to customs clearance, import duties, taxes, VAT, handling fees, or other charges imposed by the destination country.
Unless these amounts are expressly collected during checkout, such charges are not included in the product price or shipping charge.
The recipient is responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by local authorities or carriers.
We do not control these charges and cannot predict their amount.
Customers are responsible for ensuring that the products they order may lawfully be imported into their destination country.
8. Customs Delays
International shipments may occasionally be delayed by customs authorities.
Customs processing times are outside our control and are not included in our estimated delivery times.
We are not responsible for delays caused solely by customs inspection, customs clearance procedures, or other actions of governmental authorities.
9. Refused or Unclaimed Shipments
If a customer refuses delivery, fails to collect a shipment, or provides an incorrect address that causes the shipment to be returned or otherwise undeliverable, additional costs may arise.
Please contact us at:
if you experience a delivery issue.
We will review the circumstances and provide assistance where reasonably possible.
Any mandatory consumer rights that apply to you remain unaffected.
10. Lost or Missing Orders
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
For tracked shipments, we may review the tracking information and contact the carrier or fulfillment provider where appropriate.
For untracked Free Shipping orders, tracking information is not available, but we will still review the situation and assist you where reasonably possible.
11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the condition of the package and product.
We will review the issue and provide an appropriate solution.
Your rights relating to defective, damaged, or non-conforming goods remain unaffected by this Shipping Policy.
12. Shipping Charges and Refunds
Shipping charges are generally non-refundable under our voluntary 90-Day Money-Back Guarantee.
If you selected a paid shipping option, including First Class Air Mail, Expedited Shipping, or Express Delivery, the shipping charge itself is not refunded under our voluntary money-back guarantee.
The price of eligible products may still be refunded in accordance with our Return and Refund Policy.
Nothing in this section limits any mandatory right to reimbursement of delivery charges that you may have under applicable consumer protection law.
13. 90-Day Money-Back Guarantee
Our shipping policy is separate from our 90-Day Money-Back Guarantee.
All eligible products may be refunded in accordance with our Return and Refund Policy for up to 90 calendar days from the date the product is delivered.
Products do not need to be returned to us in order to qualify for our voluntary 90-Day Money-Back Guarantee.
For full details, please review our Return and Refund Policy.
14. Shipping Restrictions
Although we offer worldwide shipping, certain countries, territories, products, or destinations may occasionally be unavailable because of:
- legal restrictions;
- import regulations;
- carrier limitations;
- sanctions;
- customs requirements;
- temporary transportation restrictions.
If we are unable to legally or practically ship an order to the selected destination, we may cancel the affected order and refund the applicable amount.
15. Changes to Shipping Options
We may update shipping methods, delivery estimates, prices, carriers, or available destinations from time to time.
The shipping methods and prices displayed during checkout at the time an order is placed will apply to that order.
Changes made afterward will not retroactively affect an order that has already been accepted.
16. Contact Us
If you have questions about shipping, delivery, tracking, or your order, please contact:
PK Innovations s. r. o.
Karpatské námestie 10A
831 06 Bratislava
Slovakia
European Union
Company ID: 51727749
Email: email@get-the-deal.com